Refund policy
Effective Date: 7 October 2026
At kitchorahome.com, we are committed to providing quality Kitchen Gadgets and Home Accessories to our customers. We carefully inspect and pack products before dispatch to ensure they reach you safely and in good condition.
However, we understand that sometimes a customer may need to return a product due to damage, defect, incorrect item, or other eligible reasons. This Return and Refund Policy explains the conditions and process for requesting a return, replacement, exchange, or refund.
1. About Our Store
Store Name: kitchorahome.com
Business Category: Kitchen Gadgets
Email: kitchorahome.official@gmail.com
Phone: 9163087528 / 9088688387
Address: Bira, North 24 PGS, West Bengal – 743234
GST No.: 19FHEPB9864F1Z0
By placing an order with kitchorahome.com, you acknowledge and agree to the terms described in this Return and Refund Policy.
2. Eligibility for Returns
Customers may request a return or replacement when the product received is:
-
Damaged during transportation.
-
Defective or not functioning properly.
-
Different from the product ordered.
-
Missing important parts or accessories that were included in the product description.
-
Significantly different from the product description or specifications provided on our website.
The return request must be submitted within 7 days of receiving the order, unless a different return period is specifically mentioned on the relevant product page.
Products returned after the applicable return period may not be accepted.
3. Damaged Products
If your order arrives damaged, please contact us as soon as possible.
For damaged products, customers are requested to provide clear photographs or a short video showing:
-
The damaged product.
-
The outer packaging.
-
The shipping label or order label.
-
The condition of the product when received.
This information helps us verify the issue and coordinate an appropriate resolution.
Where the damage is confirmed, we may offer a replacement, exchange, or refund depending on product availability and the circumstances of the case.
4. Wrong Product Received
If you receive a product different from the item you ordered, please contact us within 7 days of delivery.
Please provide your order number along with photographs of the product received and its packaging.
After verification, we may arrange a replacement with the correct product or provide another suitable resolution.
Customers should not use or modify a wrongly delivered product before contacting us.
5. Defective Products
If a Kitchen Gadget is defective or does not function as described, please contact us within the applicable return period.
Depending on the product and issue, we may request photographs or a video demonstrating the defect.
After verification, we may provide a replacement, exchange, repair where applicable, or refund.
Minor variations in colour, texture, finish, dimensions, or appearance may occur between product photographs and the actual product and may not necessarily be considered a manufacturing defect.
6. Change of Mind
Returns based solely on a change of mind may not be accepted for every product.
Before placing an order, customers are encouraged to carefully review the product description, specifications, dimensions, images, colour options, quantity, and other available information.
If a change-of-mind return is available for a particular product, any applicable return shipping charges or other conditions will be communicated to the customer.
7. Products That Cannot Be Returned
For hygiene, safety, operational, or product-specific reasons, certain products may not be eligible for return.
Returns may be rejected when a product:
-
Has been used extensively.
-
Has been damaged after delivery by the customer.
-
Is missing original accessories or components.
-
Has been altered, modified, repaired, or tampered with.
-
Is returned without the original packaging where packaging is necessary for safe return.
-
Shows signs of misuse or improper handling.
-
Is returned after the applicable return period.
-
Is not in a condition suitable for resale, where applicable.
Product-specific non-returnable conditions, if any, will be mentioned on the relevant product page.
8. Return Condition
Approved return products should generally be returned in their original condition.
Where applicable, the returned package should include:
-
Original product.
-
Original packaging.
-
Accessories.
-
Manuals or instruction materials.
-
Promotional items supplied with the order.
-
Any other components included with the original shipment.
Customers should pack the product securely to prevent additional damage during return transportation.
9. Return Request Process
To request a return, replacement, or refund, contact us at:
Email: kitchorahome.official@gmail.com
Phone: 9163087528 / 9088688387
Please include the following information:
-
Customer name.
-
Order number.
-
Product name.
-
Date of delivery.
-
Reason for return.
-
Photographs or video evidence, where applicable.
Our support team will review the request and provide further instructions.
Do not send a product back to us without receiving return instructions from our team.
10. Return Shipping
When a return is approved because the product is defective, damaged, incorrect, or otherwise eligible under this policy, kitchorahome.com may arrange or provide instructions for the return.
For customer-requested returns that are not related to a product defect, damage, or incorrect delivery, the customer may be responsible for applicable return shipping costs.
The final return shipping responsibility will depend on the reason for return and the circumstances of the order.
11. Refund Policy
Once an approved returned product is received and inspected, we will determine whether it qualifies for a refund.
If the refund is approved, the applicable amount will be processed through the original payment method or another suitable method, depending on the payment method used for the order and available processing options.
Refund processing time may vary depending on the payment provider, bank, payment gateway, or financial institution.
The time required for the refund to appear in the customer's account is outside our direct control.
12. Cash on Delivery Orders
For Cash on Delivery orders, customers should contact us regarding the available refund process after a return has been approved.
Depending on the circumstances, we may request appropriate bank account, UPI, or other payment details necessary to process the refund.
Customers should provide accurate payment information. kitchorahome.com will not be responsible for delays caused by incorrect information supplied by the customer.
13. Partial Refunds
In certain circumstances, a partial refund may be considered where:
-
Only part of an order is affected.
-
An approved issue concerns only a specific component.
-
A product has a minor eligible issue that does not require a complete return.
-
A partial resolution is mutually agreed upon.
The amount of any partial refund will depend on the specific circumstances.
14. Exchange or Replacement
Where a replacement is approved, we will try to provide the same product.
If the original product is unavailable, we may offer an alternative resolution, which may include another product of suitable value or a refund, subject to availability and circumstances.
Replacement timelines may vary depending on inventory, logistics, and delivery location.
15. Order Cancellation
Customers may request cancellation before an order has been processed or shipped, where cancellation is operationally possible.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure after delivery.
For Cash on Delivery orders, customers are encouraged to contact us as early as possible if they no longer wish to receive the order.
16. Refused or Undelivered Orders
If an order is refused at delivery without an eligible reason, or repeatedly becomes undeliverable because of incorrect address, unavailable recipient, or other customer-related circumstances, additional shipping or handling consequences may apply.
Customers are responsible for providing accurate delivery information and being reasonably available to receive their orders.
17. Product Inspection
All returned products may be inspected before a refund or replacement is approved.
Inspection may include checking:
-
Product condition.
-
Packaging.
-
Accessories.
-
Serial numbers or identifying marks, where applicable.
-
Signs of use or damage.
-
The reported defect or issue.
A return request does not automatically guarantee a refund. Approval is subject to verification of the reported issue and compliance with this policy.
18. Missing Items
If an order is missing a product, accessory, or component, contact us promptly after delivery.
Please provide photographs of the received package and its contents. We will investigate the issue and, where the claim is verified, may provide the missing item, replacement, or another appropriate resolution.
19. Incorrect Address
Customers are responsible for entering the correct shipping address, phone number, and other delivery details during checkout.
If an order is returned because of an incorrect or incomplete address supplied by the customer, additional delivery charges may apply if we are able to arrange another shipment.
20. Refund Delays
Although we will process approved refunds as promptly as reasonably possible, the actual crediting time may depend on banks, payment gateways, card issuers, UPI providers, or other financial institutions.
If a refund has been confirmed by us but has not appeared within the expected timeframe, customers should first check with their payment provider or bank.
21. Promotional Products and Offers
Products purchased as part of special offers, promotional campaigns, discounts, bundles, or other promotional arrangements may have additional return or refund conditions.
Where applicable, those conditions will be communicated on the relevant product page or promotional offer.
22. Fraudulent or Abusive Return Requests
kitchorahome.com reserves the right to investigate suspicious, fraudulent, repetitive, or abusive return claims.
We may decline a return, replacement, or refund where there is reasonable evidence of misuse, intentional damage, false claims, repeated abuse of the return system, or violation of this policy.
23. Changes to This Policy
kitchorahome.com may update or modify this Return and Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable requirements.
The updated policy will be published on this page with the revised effective date.
Customers should review the policy before placing an order.
24. Contact Us
If you have any questions regarding returns, replacements, exchanges, cancellations, or refunds, please contact us.
kitchorahome.com
Kitchen Gadgets
Email: kitchorahome.official@gmail.com
Phone: 9163087528 / 9088688387
Address: Bira, North 24 PGS, West Bengal – 743234
GST No.: 19FHEPB9864F1Z0
We value our customers and aim to resolve genuine product-related concerns fairly and efficiently.
Effective Date: 7 October 2026
At kitchorahome.com, we are committed to providing quality Kitchen Gadgets and Home Accessories to our customers. We carefully inspect and pack products before dispatch to ensure they reach you safely and in good condition.
However, we understand that sometimes a customer may need to return a product due to damage, defect, incorrect item, or other eligible reasons. This Return and Refund Policy explains the conditions and process for requesting a return, replacement, exchange, or refund.
1. About Our Store
Store Name: kitchorahome.com
Business Category: Kitchen Gadgets
Email: kitchorahome.official@gmail.com
Phone: 9163087528 / 9088688387
Address: Bira, North 24 PGS, West Bengal – 743234
GST No.: 19FHEPB9864F1Z0
By placing an order with kitchorahome.com, you acknowledge and agree to the terms described in this Return and Refund Policy.
2. Eligibility for Returns
Customers may request a return or replacement when the product received is:
-
Damaged during transportation.
-
Defective or not functioning properly.
-
Different from the product ordered.
-
Missing important parts or accessories that were included in the product description.
-
Significantly different from the product description or specifications provided on our website.
The return request must be submitted within 7 days of receiving the order, unless a different return period is specifically mentioned on the relevant product page.
Products returned after the applicable return period may not be accepted.
3. Damaged Products
If your order arrives damaged, please contact us as soon as possible.
For damaged products, customers are requested to provide clear photographs or a short video showing:
-
The damaged product.
-
The outer packaging.
-
The shipping label or order label.
-
The condition of the product when received.
This information helps us verify the issue and coordinate an appropriate resolution.
Where the damage is confirmed, we may offer a replacement, exchange, or refund depending on product availability and the circumstances of the case.
4. Wrong Product Received
If you receive a product different from the item you ordered, please contact us within 7 days of delivery.
Please provide your order number along with photographs of the product received and its packaging.
After verification, we may arrange a replacement with the correct product or provide another suitable resolution.
Customers should not use or modify a wrongly delivered product before contacting us.
5. Defective Products
If a Kitchen Gadget is defective or does not function as described, please contact us within the applicable return period.
Depending on the product and issue, we may request photographs or a video demonstrating the defect.
After verification, we may provide a replacement, exchange, repair where applicable, or refund.
Minor variations in colour, texture, finish, dimensions, or appearance may occur between product photographs and the actual product and may not necessarily be considered a manufacturing defect.
6. Change of Mind
Returns based solely on a change of mind may not be accepted for every product.
Before placing an order, customers are encouraged to carefully review the product description, specifications, dimensions, images, colour options, quantity, and other available information.
If a change-of-mind return is available for a particular product, any applicable return shipping charges or other conditions will be communicated to the customer.
7. Products That Cannot Be Returned
For hygiene, safety, operational, or product-specific reasons, certain products may not be eligible for return.
Returns may be rejected when a product:
-
Has been used extensively.
-
Has been damaged after delivery by the customer.
-
Is missing original accessories or components.
-
Has been altered, modified, repaired, or tampered with.
-
Is returned without the original packaging where packaging is necessary for safe return.
-
Shows signs of misuse or improper handling.
-
Is returned after the applicable return period.
-
Is not in a condition suitable for resale, where applicable.
Product-specific non-returnable conditions, if any, will be mentioned on the relevant product page.
8. Return Condition
Approved return products should generally be returned in their original condition.
Where applicable, the returned package should include:
-
Original product.
-
Original packaging.
-
Accessories.
-
Manuals or instruction materials.
-
Promotional items supplied with the order.
-
Any other components included with the original shipment.
Customers should pack the product securely to prevent additional damage during return transportation.
9. Return Request Process
To request a return, replacement, or refund, contact us at:
Email: kitchorahome.official@gmail.com
Phone: 9163087528 / 9088688387
Please include the following information:
-
Customer name.
-
Order number.
-
Product name.
-
Date of delivery.
-
Reason for return.
-
Photographs or video evidence, where applicable.
Our support team will review the request and provide further instructions.
Do not send a product back to us without receiving return instructions from our team.
10. Return Shipping
When a return is approved because the product is defective, damaged, incorrect, or otherwise eligible under this policy, kitchorahome.com may arrange or provide instructions for the return.
For customer-requested returns that are not related to a product defect, damage, or incorrect delivery, the customer may be responsible for applicable return shipping costs.
The final return shipping responsibility will depend on the reason for return and the circumstances of the order.
11. Refund Policy
Once an approved returned product is received and inspected, we will determine whether it qualifies for a refund.
If the refund is approved, the applicable amount will be processed through the original payment method or another suitable method, depending on the payment method used for the order and available processing options.
Refund processing time may vary depending on the payment provider, bank, payment gateway, or financial institution.
The time required for the refund to appear in the customer's account is outside our direct control.
12. Cash on Delivery Orders
For Cash on Delivery orders, customers should contact us regarding the available refund process after a return has been approved.
Depending on the circumstances, we may request appropriate bank account, UPI, or other payment details necessary to process the refund.
Customers should provide accurate payment information. kitchorahome.com will not be responsible for delays caused by incorrect information supplied by the customer.
13. Partial Refunds
In certain circumstances, a partial refund may be considered where:
-
Only part of an order is affected.
-
An approved issue concerns only a specific component.
-
A product has a minor eligible issue that does not require a complete return.
-
A partial resolution is mutually agreed upon.
The amount of any partial refund will depend on the specific circumstances.
14. Exchange or Replacement
Where a replacement is approved, we will try to provide the same product.
If the original product is unavailable, we may offer an alternative resolution, which may include another product of suitable value or a refund, subject to availability and circumstances.
Replacement timelines may vary depending on inventory, logistics, and delivery location.
15. Order Cancellation
Customers may request cancellation before an order has been processed or shipped, where cancellation is operationally possible.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure after delivery.
For Cash on Delivery orders, customers are encouraged to contact us as early as possible if they no longer wish to receive the order.
16. Refused or Undelivered Orders
If an order is refused at delivery without an eligible reason, or repeatedly becomes undeliverable because of incorrect address, unavailable recipient, or other customer-related circumstances, additional shipping or handling consequences may apply.
Customers are responsible for providing accurate delivery information and being reasonably available to receive their orders.
17. Product Inspection
All returned products may be inspected before a refund or replacement is approved.
Inspection may include checking:
-
Product condition.
-
Packaging.
-
Accessories.
-
Serial numbers or identifying marks, where applicable.
-
Signs of use or damage.
-
The reported defect or issue.
A return request does not automatically guarantee a refund. Approval is subject to verification of the reported issue and compliance with this policy.
18. Missing Items
If an order is missing a product, accessory, or component, contact us promptly after delivery.
Please provide photographs of the received package and its contents. We will investigate the issue and, where the claim is verified, may provide the missing item, replacement, or another appropriate resolution.
19. Incorrect Address
Customers are responsible for entering the correct shipping address, phone number, and other delivery details during checkout.
If an order is returned because of an incorrect or incomplete address supplied by the customer, additional delivery charges may apply if we are able to arrange another shipment.
20. Refund Delays
Although we will process approved refunds as promptly as reasonably possible, the actual crediting time may depend on banks, payment gateways, card issuers, UPI providers, or other financial institutions.
If a refund has been confirmed by us but has not appeared within the expected timeframe, customers should first check with their payment provider or bank.
21. Promotional Products and Offers
Products purchased as part of special offers, promotional campaigns, discounts, bundles, or other promotional arrangements may have additional return or refund conditions.
Where applicable, those conditions will be communicated on the relevant product page or promotional offer.
22. Fraudulent or Abusive Return Requests
kitchorahome.com reserves the right to investigate suspicious, fraudulent, repetitive, or abusive return claims.
We may decline a return, replacement, or refund where there is reasonable evidence of misuse, intentional damage, false claims, repeated abuse of the return system, or violation of this policy.
23. Changes to This Policy
kitchorahome.com may update or modify this Return and Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable requirements.
The updated policy will be published on this page with the revised effective date.
Customers should review the policy before placing an order.
24. Contact Us
If you have any questions regarding returns, replacements, exchanges, cancellations, or refunds, please contact us.
kitchorahome.com
Kitchen Gadgets
Email: kitchorahome.official@gmail.com
Phone: 9163087528 / 9088688387
Address: Bira, North 24 PGS, West Bengal – 743234
GST No.: 19FHEPB9864F1Z0
We value our customers and aim to resolve genuine product-related concerns fairly and efficiently.