Privacy policy
Effective Date: 7 October 2026
At kitchorahome.com, we respect your privacy and are committed to protecting the personal information you provide while using our website, browsing our products, placing orders, or communicating with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.
By accessing or using kitchorahome.com, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our website.
1. About kitchorahome.com
kitchorahome.com is an online ecommerce store specializing in Kitchen Gadgets and related products.
Business Name: kitchorahome.com
Email: kitchorahome.official@gmail.com
Address: Bira, North 24 PGS, West Bengal – 743234, India
Phone: 9163087528 / 9088688387
Business Category: Kitchen Gadgets
GST No.: 19FHEPB9864F1Z0
We are committed to handling customer information responsibly and using it only for legitimate business purposes.
2. Information We Collect
When you use our website, we may collect certain information that you voluntarily provide to us.
This may include:
-
Full name
-
Mobile or telephone number
-
Email address
-
Billing address
-
Shipping or delivery address
-
Postal/PIN code
-
Product and order information
-
Payment-related information
-
Customer service communications
-
Reviews, feedback, or other information you voluntarily submit
We may also automatically collect limited technical information when you visit our website, such as your browser type, device type, IP address, approximate location, operating system, pages visited, and general website activity.
3. Information Provided During Orders
When you place an order through our website, we need certain information to process and deliver your purchase.
Depending on the order and payment method, this may include your name, phone number, email address, delivery address, billing information, order details, and payment-related information.
This information helps us:
-
Confirm your order
-
Process your purchase
-
Arrange shipping and delivery
-
Contact you regarding your order
-
Handle cancellations or returns
-
Provide customer support
-
Maintain appropriate business records
We do not require customers to provide information that is unnecessary for completing an order or providing a requested service.
4. Payment Information
If you make an online payment, payment transactions may be processed through third-party payment service providers.
Depending on the payment method used, payment providers may collect and process information such as card details, UPI information, bank-related information, or other payment credentials.
kitchorahome.com does not intentionally store complete debit card, credit card, banking passwords, or similar sensitive payment credentials on its own systems unless specifically required and lawfully permitted.
Customers should review the privacy policies and terms of the payment provider they use.
5. Cash on Delivery
If Cash on Delivery is available for your order, we may collect information necessary to verify and deliver the order.
This may include your name, phone number, shipping address, PIN code, and order details.
We may contact you by phone, SMS, WhatsApp, or other available communication methods to confirm or assist with delivery.
6. How We Use Your Information
We may use the information collected from you for legitimate business purposes, including:
-
Processing and fulfilling orders.
-
Delivering products to the correct address.
-
Communicating order updates.
-
Responding to customer questions and requests.
-
Processing returns, refunds, exchanges, or cancellations.
-
Improving our website and shopping experience.
-
Preventing fraudulent or unauthorized transactions.
-
Maintaining business and transaction records.
-
Providing information about products or services where permitted.
-
Complying with applicable legal and regulatory requirements.
We will not use your personal information for unrelated purposes without an appropriate legal basis or, where required, your consent.
7. Communication With Customers
We may contact customers regarding their orders through available communication channels, including email, telephone, SMS, or messaging services.
Examples include:
-
Order confirmation
-
Shipping updates
-
Delivery information
-
Cancellation confirmation
-
Return or refund updates
-
Customer support
-
Important website or service notifications
Where legally permitted, we may also send promotional communications. You may request to stop receiving promotional communications by contacting us.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide a better browsing experience.
Cookies are small files stored on your device that can help websites remember preferences and understand how visitors interact with the website.
We may use cookies for purposes such as:
-
Maintaining shopping cart functionality
-
Remembering website preferences
-
Improving website performance
-
Understanding visitor behavior
-
Measuring website traffic
-
Supporting marketing and advertising activities
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
9. Third-Party Services
Our ecommerce website may use third-party service providers to support website functionality, payments, analytics, advertising, shipping, customer communication, or other business operations.
These providers may process information according to their own privacy policies and contractual obligations.
Third-party services may include payment processors, delivery and logistics providers, website hosting services, analytics providers, advertising platforms, communication providers, and ecommerce technology providers.
We encourage customers to review the privacy policies of third-party services when appropriate.
10. Shipping and Delivery Partners
To deliver your order, we may share necessary information with shipping companies, courier services, delivery partners, or logistics providers.
Information shared may include your name, phone number, shipping address, PIN code, and order-related information.
We share only information reasonably necessary to fulfill delivery and related services.
11. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through the internet.
Customers should also take reasonable precautions, including protecting passwords, devices, and account information.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer support, accounting, legal, tax, fraud prevention, dispute resolution, and regulatory requirements.
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
Some transaction information may need to be retained for longer periods where required by law or legitimate business obligations.
13. Your Privacy Rights
Depending on applicable law, you may have certain rights regarding your personal information.
These may include the right to:
-
Request information about personal data we hold about you.
-
Request correction of inaccurate information.
-
Request deletion of information where legally applicable.
-
Withdraw consent where processing is based on consent.
-
Request information about how your data is used.
-
Object to certain types of processing.
-
Request assistance regarding privacy-related concerns.
To exercise an applicable privacy right, you may contact us using the details provided below.
We may need to verify your identity before processing certain requests to protect your information from unauthorized access.
14. Children's Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.
If a parent or legal guardian believes that a child has provided personal information to us improperly, they may contact us so that we can review the situation and take appropriate action.
15. Fraud Prevention
We may use customer and transaction information to detect, investigate, and prevent fraudulent, unauthorized, or suspicious activities.
This may include reviewing order information, delivery information, contact details, transaction patterns, or other relevant information.
Where appropriate, we may refuse or cancel an order if we reasonably believe that the transaction involves fraud, abuse, or unlawful activity.
16. Changes to Your Information
If the information you have provided to us is incorrect or has changed, you may contact us and request an update where applicable.
Keeping your contact and delivery information accurate helps us process orders and communicate with you effectively.
17. External Links
Our website may contain links to third-party websites, services, social media platforms, advertisements, or other external resources.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
Before providing personal information to an external website, we recommend reviewing that website's privacy policy.
18. Marketing and Advertising
Where permitted by applicable law, we may use certain information to understand customer interests, improve our advertising, and promote relevant products.
Third-party advertising or analytics services may use cookies, pixels, or similar technologies to measure advertising performance.
You may have options to control certain advertising preferences through your browser, device, or relevant third-party platform settings.
19. Legal Disclosure
We may disclose personal information when reasonably necessary to:
-
Comply with applicable laws or legal processes.
-
Respond to lawful requests from authorities.
-
Protect our legal rights.
-
Investigate suspected fraud or abuse.
-
Protect the safety of customers, employees, or other individuals.
-
Enforce our terms, policies, or agreements.
We do not intend to sell customers' personal information as a standalone business activity.
20. Business Transfers
If our business undergoes a merger, acquisition, restructuring, sale of assets, or similar transaction, customer information may be transferred as part of the relevant business assets, subject to applicable law and appropriate privacy protections.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements, or privacy practices.
When changes are made, the updated version will be published on this page with a revised effective date where appropriate.
We encourage customers to review this page periodically to remain informed about how their information is handled.
22. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
kitchorahome.com
Email: kitchorahome.official@gmail.com
Phone: 9163087528 / 9088688387
Address: Bira, North 24 PGS, West Bengal – 743234, India
Business: Kitchen Gadgets
GST No.: 19FHEPB9864F1Z0
We will make reasonable efforts to review and respond to privacy-related requests and concerns within an appropriate period.
23. Consent
By using kitchorahome.com, placing an order, or submitting information through our website, you acknowledge that you have read and understood this Privacy Policy.
Where applicable, you consent to the collection, use, processing, and sharing of your information as described in this Privacy Policy and subject to applicable law.
Last Updated: 7 October 2026
kitchorahome.com
Kitchen Gadgets
Bira, North 24 PGS, West Bengal – 743234
Email: kitchorahome.official@gmail.com
Phone: 9163087528 / 9088688387